3.6 Troubleshooting & Support

Cryptic is built around cryptographic identity, non-custodial wallet functionality, secure communication, encrypted data transfer, Desktop workflows, and SDK infrastructure.

Because users remain in control of their keys, wallets, encrypted content, and sensitive access material, some support limitations are intentional. Cryptic support can help troubleshoot product issues, but it cannot bypass non-custodial security controls, access encrypted content, restore private keys, or recover sensitive cryptographic material on behalf of users.

This protects the user. It also preserves the core principle of the Cryptic stack: identity, keys, approvals, and value movement remain under user control.

Account Recovery

Users should follow the available self-service recovery flow using encrypted backups and device-bound verification where supported.

Recovery options may vary depending on:

• Product version

• Device setup

• Backup configuration

• Wallet configuration

• Enabled security features

• Supported recovery mechanisms

Support can assist with troubleshooting the recovery process, but cannot access, recover, or restore user private keys.

Users should always store recovery credentials, seed phrases, backup materials, and private keys securely. Losing access to sensitive cryptographic material may result in permanent loss of access to certain wallet or account functions.

Payment and Wallet Issues

If a payment, wallet transfer, or wallet action does not complete, users should check:

• The wallet address or selected contact

• Network status

• Sufficient wallet balance

• Required network fees

• Supported chain, token, or payment flow

• App version

• Enabled product features

• Transaction status or confirmation feedback

• Whether the action requires additional approval

Because Cryptic connects communication, wallet functionality, payment coordination, and native crypto workflows, some payment issues may depend on external network conditions, supported integrations, or chain-specific requirements.

Secure Communication Issues

If secure communication is not sending, syncing, or displaying correctly, users should check:

• App version

• Internet connection

• Notification and permission settings

• Contact or room status

• Device permissions

• Account session status

• Whether the feature is supported in the current product version

Secure communication features may vary across Mobile, Desktop, and supported integrations depending on product version and enabled functionality.

Desktop Issues

Cryptic Desktop is the secure command layer for wallet management, encrypted storage, confidential AI workflows, DeFi activity, ecosystem integrations, and deeper crypto-native coordination.

For Desktop users, troubleshooting may include:

• Confirming the latest Desktop build is installed

• Checking account import or backup restore status

• Verifying wallet functionality is enabled

• Confirming vault, encrypted notes, DeFi, or integration features are available in the current version

• Reviewing network connection

• Checking local app permissions

• Reviewing device-level security settings

• Confirming supported operating system requirements

Because Desktop brings together wallet actions, encrypted data, secure communication, and financial workflows, users should treat Desktop access as a high-security environment.

Encrypted Storage and Notes Issues

If encrypted notes, vault storage, or file storage workflows are not working as expected, users should check:

• Whether the feature is enabled in the current product version

• Local storage permissions

• Account access status

• Backup or restore configuration

• Network connection where syncing is required

• Device-level security settings

• Supported storage integrations where applicable

Support can help troubleshoot product behavior, but cannot decrypt user content or access encrypted files, notes, vault data, or private storage material.

SDK and Developer Support

Developers integrating the Cryptic SDK should review:

• SDK version

• Supported runtime

• Server or transport configuration

• Identity generation setup

• Key storage implementation

• WebSocket connection status

• REST connection status

• Error logs

• Integration documentation

• Supported deployment environments

• Payment rail or encrypted data transfer configuration where applicable

SDK-based workflows may involve encrypted communication, cryptographic identity, key management, payment rails, encrypted data transfer, application integrations, and future agent-based systems.

Developers and partners should follow Cryptic SDK documentation carefully and apply appropriate security standards in their own environments.

Agentic Workflow Support

As Cryptic expands toward human-to-agent and agent-to-agent coordination, troubleshooting may also involve permissions, identity verification, encrypted data access, wallet-action approvals, and payment confirmation flows.

Future agentic workflow support may include checking:

• Agent identity configuration

• User permission settings

• Encrypted data access controls

• Approval requirements

• Payment or wallet-action limits

• Integration status

• SDK configuration

• Human-in-the-loop confirmation settings

The core principle remains the same: agents may assist, but users remain in control of identity, permissions, wallet actions, encrypted data, and value movement.

Support Boundaries

Cryptic support can help users, developers, and partners troubleshoot product issues, integration paths, account setup, Desktop workflows, SDK configuration, and supported feature behavior.

However, support cannot:

• Access encrypted communication

• Read encrypted notes or stored files

• Recover private keys

• Restore seed phrases

• Bypass wallet security

• Approve transactions on behalf of users

• Reverse blockchain transactions

• Override non-custodial controls

• Access confidential cryptographic material

These limitations are not weaknesses. They are part of the security model.

Cryptic is designed so users, teams, wallets, applications, and future AI agents can operate through secure cryptographic rails while preserving user control over identity, keys, encrypted data, approvals, and value movement.

Troubleshooting Summary

Troubleshooting in Cryptic depends on the product surface being used.

Mobile support focuses on account access, secure communication, wallet functionality, payments, card-related features, and app settings.

Desktop support focuses on secure workspace setup, wallet management, encrypted notes, vault workflows, DeFi integrations, confidential AI workflows, and local environment settings.

SDK support focuses on developer integration, cryptographic identity, key management, encrypted communication, payment rails, transport configuration, and future agent infrastructure.

Across all surfaces, Cryptic support can help diagnose issues, but it cannot compromise the non-custodial and encrypted foundations of the platform.

That is the point: user control, cryptographic identity, and secure coordination stay protected.